Support
Questions, bug reports, or feedback on Kesin — we read every message.
Common questions
How do I connect my Kalshi or Polymarket account?
In the app, go to Settings → Connected accounts. For Kalshi, add your API key; for Polymarket, add your public wallet address. Once connected, Kesin imports your positions automatically — even while the app is closed — so you never have to log a trade by hand.
Is my Kalshi API key safe?
Yes. Your key is encrypted before it's stored and is only ever used server-side to read your positions. It is never returned to the app or shared with anyone. You can disconnect at any time from Settings → Connected accounts, which deletes the stored key.
My P&L looks wrong — how do I reset it?
Settings → Danger zone → Reset portfolio data clears all your positions and stats (your journal, watchlist, alerts, and connected accounts are kept). If you have an account connected, your current open positions re-import on the next sync — a clean slate with accurate data.
How do I manage or cancel my subscription?
Subscriptions are handled through your Apple ID. On your device: Settings → tap your name → Subscriptions → Kesin, where you can change or cancel. Cancelling stops future renewals; you keep Premium until the current period ends.
How do I delete my account and data?
Email support@getkesin.app from your account address and we'll permanently delete your account and associated data. See our privacy policy for what we store.
Does Kesin place trades for me?
No. Kesin is a tracker and journal — it reads your positions to show P&L and analytics, but never places, changes, or closes trades. You trade on Kalshi or Polymarket directly.